Yesterday we went back to City Center Mall to exchange the dress shirts I got for Steve. They were too short for him. Not surprising really. We went in the morning to beat the traffic, plus the kids are happier in the morning. When we found the store (yes that could be an issue. The mall is large and has about 4 floors and many stores. I did know what the store was called, but the maps are not helpful at all. There's a "You are here" mark at every place there's map not really where you are, so you don't actually know where you are.) Anyway, we found the store and they only had one shirt in a larger size. There weren't any other shirts, even in a different color in a larger size.
Steve asked for a refund. And then the Cashier said, "We don't give refunds in the morning, just in the evening." Really?? What kind of store policy is that? The sign behind her said, "Original invoice required for refund or exchange", but nothing about having to come at a certain time of day. The receipt also said nothing about refunds issued only in the evening. They apparently can't refund money on your card. A debit card can only take money out of your account, not refund it. So they don't keep enough cash in the store to do refunds. But we couldn't come back later. Even though distance wise, it wasn't too far, it would take too long in the evening to get there, then find a parking space (which would be awful in the evening and close to impossible) just to return a shirt. After a bit of a discussion, we did get a refund.
What a difference place we live in. Sometimes it's hard not to think that the way things are done in America is better. A lot of times it's just different. There are things that are done better in America or other parts of the world, such has how traffic and accidents are handled. But many times it's just different, albeit frustrating.
Steve asked for a refund. And then the Cashier said, "We don't give refunds in the morning, just in the evening." Really?? What kind of store policy is that? The sign behind her said, "Original invoice required for refund or exchange", but nothing about having to come at a certain time of day. The receipt also said nothing about refunds issued only in the evening. They apparently can't refund money on your card. A debit card can only take money out of your account, not refund it. So they don't keep enough cash in the store to do refunds. But we couldn't come back later. Even though distance wise, it wasn't too far, it would take too long in the evening to get there, then find a parking space (which would be awful in the evening and close to impossible) just to return a shirt. After a bit of a discussion, we did get a refund.
What a difference place we live in. Sometimes it's hard not to think that the way things are done in America is better. A lot of times it's just different. There are things that are done better in America or other parts of the world, such has how traffic and accidents are handled. But many times it's just different, albeit frustrating.
1 comment:
I must admit Rachel, this one really made me laugh!! We are so spoiled here. I never would have given a second though to not get a refund. Once you explained it it did made sense, sort of.
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